Last updated February 2026
Why this policy exists
Your fare is quoted from the exact pickup and drop-off addresses you enter. A wrong street number, the wrong terminal or the wrong town changes the route, the price and the driver's schedule.
Because the vehicle is dispatched to the address you confirmed, a journey booked to an incorrect address cannot be refunded.
What you confirm at booking
Before the Confirm button unlocks, you tick the following acknowledgement, and we store it with a timestamp on your booking: "I confirm the pickup and drop-off addresses are correct and understand no refund is given for rides booked to an incorrect address."
How to avoid a mistake
A few seconds of checking prevents almost every address problem:
- Pick the suggested address from the list rather than typing it freehand
- For airports, include the terminal and, for pickups, your flight number
- For hotels and venues, include the full street address, not just the name
- Add apartment, suite or gate details in the notes field
- Check the town or city — many street names repeat across a region
If you spot an error after booking
Contact dispatch immediately. If the driver has not yet been dispatched we can usually correct the address, and where the corrected route changes the price we will re-quote before continuing.
Changes made on the day
Diverting to a different address during a ride is treated as an additional stop or an extended journey and is charged as an extra line item, which may require your signature.
Ready when you are.