Last updated February 2026
Cancelling more than 2 hours before pickup
You receive a partial refund of the quoted fare. The refund is issued to the card used for the booking once our team confirms the cancellation.
Cancelling within 2 hours of pickup
No refund is given. At that point the driver and vehicle are committed to your journey and are no longer available for other work.
No-shows
Each booking includes a free waiting period. If nobody appears by the end of it and we cannot reach you on the number provided, the ride is recorded as a no-show and charged in full.
Incorrect addresses
Rides booked to an incorrect address are not refunded. You confirm the addresses and accept this before the booking is placed.
Changes instead of cancelling
Times, addresses and vehicle class can often be changed rather than cancelled. Contact dispatch as early as possible and we will amend the booking where the schedule allows.
Cancellations by us
In the rare event we cannot fulfil a confirmed booking, you receive a full refund of any amount taken, and we will help arrange an alternative wherever possible.
Need to change or cancel a ride?