Last updated February 2026
1. About these terms
These terms govern your use of the First Class website and your booking of ground transportation services through it. By placing a booking you accept them.
2. Bookings
Rides must be booked at least 4 hours before the requested pickup time. A booking is confirmed only when you receive a booking reference.
You are responsible for the accuracy of the pickup and drop-off addresses, contact details and passenger count you provide.
3. Prices and payment
The fare quoted at booking is calculated from our published fare rules and is fixed for the journey booked. Your card is charged at the time of booking, so the ride is paid for before pickup.
Extras such as waiting time beyond the free window, child seats or cleaning charges are added as separate line items after the ride and may require your signature before they are charged.
4. Cancellations and refunds
Cancelling more than 2 hours before pickup entitles you to a partial refund. Cancelling within 2 hours of pickup is non-refundable. Rides booked to an incorrect address are not refunded.
5. Waiting time and no-shows
Each booking includes a free waiting period. If the passenger has not appeared once that period ends and cannot be reached, the ride may be recorded as a no-show and charged in full.
6. Conduct and safety
Seatbelts must be worn. Drivers may refuse or end a journey where behaviour is unsafe, unlawful or abusive, or where the passenger count exceeds the vehicle's legal capacity.
7. Liability
We provide services with reasonable skill and care but are not liable for delays caused by traffic, weather, road closures or other events outside our control. Nothing in these terms limits liability that cannot lawfully be limited.
8. Contact
Questions about these terms can be sent to info@taxi-webdesign.com and our team will respond.